Siolim House Cleaning & Health Policy

GENERAL GUIDELINES

Disinfecting of all commonly touched/used indoor areas (lobby, public restrooms, dining room, pool area, etc.).

Requirement that all guests use hand sanitizer prior to entering any indoor common areas. Hand sanitizing dispensers located at each entry.

No-contact check-in upon request; keys, property information, etc. at door entry upon check-in. All items will be properly disinfected.

Employees will wear the appropriate Masks as recommended.

For the safety of other guests and employees, please bring and wear the appropriate face covering for entering/exiting lobby and dining room areas.

Indoor massage services have been re-opened. The tables will be disinfected after each use.

OUTSIDE GUESTS & FOOD DELIVERY SERVICES

For the security of our guests and per their request, non resident guests are not allowed in the restaurant area or to have meals. Our restaurant services and pool are also only for in house guests.

Also food delivery services are not encouraged for the same reason (to avoid contamination).

BREAKFAST & DINING

Seating options include the dining room or outdoor patio/terrace to ensure social distancing and minimal guest contact.

Elimination of any self-serve breakfast items and drinks (all will be provided by the server).

All kitchen staff members will continue to follow safe serve and food safety practices when preparing food. Food handling equipment / accessories will be cleaned daily.

Interactions with customers will also be limited.

GUEST ROOMS

Elimination of turn down/daily cleaning of guest rooms for multi-day stays to ensure the safety of guests and staff (new towels, etc. available upon request). Please keep your pool towels for reuse and do not put for washing after each use.

All in-room air filters/AC units cleaned thoroughly just prior to re-opening and will be cleaned periodically.

Housekeepers will wear the appropriate clothing/masks while cleaning guest rooms and common areas.

Dirty linens are also placed in a separate laundry bag.

After guest departure, doors/windows will be opened and ventilating fans will be used to increase air circulation in the guestrooms.

Once room cleaning and disinfecting has been completed, no other staff is permitted to enter.